Last updated: October 16, 2026
We want you to love what you order. Because every item is made specifically for you, our policy works a little differently from a regular store.
Made-to-order items
All Shoplesta products are printed on demand after you order. For that reason, we cannot accept returns or exchanges for change of mind, incorrect size or color choice, or items that simply are not what you expected. Please review product descriptions, images and size information before you buy.
When we will make it right
We will replace or refund your order if:
- the item arrives damaged or defective,
- the print is faulty, misprinted or noticeably different from the product page,
- you received the wrong item or the wrong size compared with what you ordered, or
- your package is lost in transit.
How to report a problem
- Contact us at [email protected] within 30 days of delivery.
- Include your order number, a description of the problem, and clear photos of the item (and the packaging if it was damaged).
- We will review your request and reply within 1–2 business days.
Please do not send the item back before contacting us. Returns sent without our approval cannot be processed, and the address on the parcel is not a returns address.
Replacements and refunds
If your claim is approved, we will send a replacement at no cost to you or refund you, whichever you prefer where possible. Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank or card issuer.
Cancellations and changes
You can ask us to cancel or change an order within 12 hours of placing it, provided production has not started. Once production begins, the order cannot be cancelled or modified. Contact us as soon as possible with your order number.
Items not received
If tracking shows your order delivered but you have not received it, please check with neighbors and your local carrier first, then contact us. We will help investigate. Delays caused by customs or by an incorrect address provided at checkout may not be eligible for a refund.
Your legal rights
This policy does not affect your statutory consumer rights. In the EU and UK, the standard 14-day right of withdrawal does not apply to goods made to your specifications or clearly personalized, but you remain protected if goods are faulty or not as described.
Contact
Questions about this policy? Email [email protected].